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These terms set out the rules that apply when you use ace87 — covering your account, how transactions work through Nagad or Rocket, and the choices available to you at every step. Your access to ace87 depends on your local law and the eligible regions we serve.
By creating an account or continuing to use the platform, you accept these terms in full. They apply to every interaction you have with ace87 — from the moment you register through to each transaction you make using Nagad, Rocket or any other supported local payment method. We may update these terms when required; where a change is material, we will note it clearly on the relevant page before it takes effect. Continued use of your account after a stated update date means you accept the revised terms. If any part of these terms is found unenforceable under applicable law, the remaining provisions stay in force. These terms do not override the laws of your jurisdiction, and access to ace87 is always subject to local law and the eligible regions we serve. Where you use a Nagad or Rocket wallet to fund your account, the payment terms of that provider also apply alongside ours. If there is a conflict between our terms and a third-party payment provider's terms on a transaction matter, we will tell you which set of rules applies to that specific action. Read the full terms before completing your first deposit.
Not every part of your experience on ace87 falls under one single document. These terms define exactly where our rules begin and where a third party's rules take over — so you know which route to follow when something needs attention.
All activity performed under your registered account — login, session management, account wallet balance, withdrawal requests and identity verification — falls within these terms. You are responsible for keeping your login credentials secure.
Deposits and withdrawals processed through Nagad, Rocket or other configured payment methods are covered here to the extent they pass through your ace87 wallet. The payment provider's own terms govern the transfer on their side of the transaction.
Game content supplied by studios such as Bigtime Gaming, PlayStar, Joker and Microgaming is governed by those providers' own licensing and content terms. We make that content available in the lobby, but the studio's rules apply to how each title operates.
Any external links, wallet apps or verification services that open outside the ace87 domain are not covered by these terms. We do not control those services and are not responsible for their policies, availability or conduct.
These terms are not one-directional. You have practical options at each stage of your account lifecycle — from reviewing your transaction history to correcting details that no longer match your records. Your account dashboard shows a full log of deposits and withdrawals, including those made via Nagad and Rocket, with timestamps and status indicators. If you spot a discrepancy, the correction route is through the account settings page where you can update contact details, payment method references and personal information within the fields provided. For anything outside the self-service scope — such as a request to review a specific transaction outcome or a question about how a policy clause applies to your account — you can raise it directly through our support contact routes. We aim to acknowledge each request and direct it to the right team. Requesting account closure is also covered here: the option to close or pause your account is accessible from within your account settings, and we will confirm the action in writing to your registered contact.
Your full deposit and withdrawal history is visible in the account dashboard. Each entry shows the payment method used — including Nagad or Rocket transfers — along with status and date.
You can update your registered contact information and payment references directly in account settings. Changes to identity documents require support verification before they take effect.
If a clause in these terms is unclear or you believe it has been applied incorrectly to your account, contact our support team with the relevant account reference and the section in question.
Account closure is available from within your account settings. Submit the request and we will confirm the closure and any pending balance handling to your registered contact details.
If you have a question about how a specific clause applies to your account or a transaction you made through Nagad or Rocket, use one of the contact routes below. We do not publish operating hours we cannot confirm, so please check the contact page on the site for current availability details.
Open the chat window from any page on ace87 to ask a question about these terms or your account status. Have your account reference ready to help us locate your records quickly.
Send a written query to our support address listed on the contact page. Email is the recommended route for policy disputes or requests that require a documented response trail.
The help section within your signed-in account area covers common questions about these terms, including transaction rules and account closure steps. Check there before raising a new ticket.
Handling your account data carefully is part of how these terms work in practice. We outline below the specific areas that matter most to your account security and privacy when using ace87.
We retain account records — including transaction logs for Nagad and Rocket payments — for the period required under applicable law. You can request a summary of your stored data through the support contact route.
We use cookies to maintain your session state and remember your account preferences across visits. You can review and adjust cookie permissions through your browser settings at any time.
Your account credentials are your responsibility. We do not ask for your password through chat or email. If you believe your account has been accessed without your permission, contact support immediately using the live chat route.
If you want to request a correction to your stored data or ask how a specific term applies to your account, submit your request in writing via email. We will respond through the same channel with a reference number.
These are the questions we see most often about how our terms work, what they cover and what you can do when you need to act on them.
Yes. Any deposit or withdrawal that passes through your ace87 account wallet — including those initiated via Nagad or Rocket — is covered by these terms on our side. The payment provider's own terms apply to the transfer on their end of the transaction.
We will note any material change clearly on the relevant page before it takes effect. If you continue to use your account after the stated update date, that counts as acceptance of the revised terms. You can also close your account before the update takes effect if you do not agree.
Access depends on your local law and the eligible regions we serve at the time you try to connect. We do not make a blanket legal confirmation for any jurisdiction. Check the eligibility information on the site and verify the position under your local law before registering.
Standard details like your contact number or email address can be updated directly in your account settings. Changes to identity documents require our support team to verify the new information first. Use the email support route and include your account reference.
Game content from studios like Bigtime Gaming, PlayStar, Joker and Microgaming is governed by those providers' own terms. We make the content available in the lobby, but the studio's rules apply to how each title runs. Our terms cover your account and wallet activity.
Raise the dispute in writing through our email support route, quoting your account reference and the specific clause or transaction in question. We will log it and respond with a reference number. For faster triage, you can also flag it through live chat first.