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ace87 handles your information with a clear purpose — to run your account, process your transactions through Nagad or Rocket, and keep your session secure. This policy tells you exactly what data we hold, how it is used, and what steps you can take to review or correct it. Access to this platform depends on your local law and eligible regions.
When you open an account, we collect the details you submit during registration — name, contact information, and the payment method you choose, whether that is Nagad, Rocket or another supported wallet. We use this data to verify your identity, process deposits and withdrawals, and maintain the integrity of your account wallet. Session data — including your device type, browser version and IP address — is collected automatically each time you connect. This helps us detect unusual access patterns and keep your account secure. We do not sell your personal information to third parties. Where we share data with service partners, we do so only to operate the platform — for example, routing a Nagad transfer or confirming a Rocket payment reference. Any partner we work with is contractually bound to handle your data only for that purpose. Retention periods follow the requirements of applicable law and the needs of account management. When an account is closed, we retain only what we are required to keep. Whether this policy applies in full to your use depends on your local law and the eligible regions we serve.
Not every aspect of your interaction with ace87 falls under this privacy policy. Understanding the boundaries helps you know where to direct questions and what protections apply to which part of your activity. Four distinct areas are outlined below.
Data collected when you log in, update your profile or change your account settings is covered by this policy. This includes your registered contact details, session tokens and any identity verification records we hold on file.
Payment references generated when you use Nagad or Rocket are processed within the scope of this policy. We record transaction identifiers to support your account wallet history, but we do not store full wallet credentials on our servers.
Pages you browse, game categories you open and lobby navigation paths are recorded as aggregate usage data. This helps us understand which sections are used most. It is not linked to your personal profile unless you are signed in.
Links or services outside ace87 — including external payment portals or third-party sites — operate under their own privacy terms. Once you leave our platform, this policy does not apply. We are not responsible for how those services handle your data.
You have several concrete options when it comes to the data we hold on your account. These are not abstract entitlements — each has a real process you can follow from your account area or through our support route. Your account page shows the profile details we currently hold, including the contact information and payment method linked at registration. If any detail is wrong — a misspelled name, an outdated mobile number, or an incorrect payment reference — you can raise a correction request directly through the support channel. We will confirm receipt and update the record once identity is verified. If you have a question about what data we hold or why, or you want to understand our retention period for a specific record type, the policy contact route described in the support section below is the right place to start. All requests are handled in order of receipt. Whether your full set of rights under this policy applies to your account depends on your local law and the eligible region your account falls under.
Open your account profile page to see the information we hold. Your registered contact details, linked payment method and session history are visible there without needing to contact support.
If a name, number or Nagad or Rocket wallet reference is recorded incorrectly, raise a correction through the support route. We will verify your identity before making any change to a core account field.
Questions about data retention, what we share with partners, or how a specific transaction record is stored can be sent to our policy contact address. We respond once we have confirmed your account identity.
For anything that cannot be resolved through your account page — such as a request to understand what data remains after account closure — contact us through the published support route. We handle these in order of receipt.
If you have a question about this privacy policy or the data we hold on your account, the routes below are the published channels we monitor. Use the one that fits your question — brief account queries suit live chat, while detailed data or correction requests are better handled by email where a written record helps both sides.
Open the chat icon from any page while signed in. Live chat is suited to quick account questions, including confirming what contact details we currently hold or clarifying a transaction reference linked to a Nagad or Rocket payment.
For written privacy requests — corrections, retention queries or data-sharing questions — use the email address published in our contact section. Include your registered account identifier so we can locate your records without delay.
The help section inside your signed-in account lists common policy questions and links to the relevant form for correction requests. It is the quickest self-service route for straightforward profile updates before escalating to live chat or email.
Our approach to data protection is built around the operational details your account depends on — not a general promise. Below are the four areas where our handling practice is most visible to you.
We use cookies to keep your session active, remember your language preference and track aggregate lobby navigation. You can adjust cookie settings through your browser. Disabling session cookies may affect how your account page loads and whether your signed-in state is preserved between pages.
Your account credentials are stored in hashed form. We do not hold your Nagad or Rocket wallet PIN. If unusual login activity is detected on your account, we may prompt a re-verification step before allowing access to the account wallet or transaction history.
We keep account records for as long as your account is active and for the period required by applicable law after closure. Transaction references tied to Nagad or Rocket payments are retained to support any account reconciliation you may need. Records not required by law are deleted on schedule.
When this policy changes in a way that affects your rights or how we handle your data, we post an update notice in the signed-in account area. Continued use of your account after that notice is posted is taken as acknowledgement of the updated terms, subject to your local law.
These questions come from account holders who want to understand what we collect, how long we keep it, and what they can do about it. If your question is not covered here, use the email support route described above.
We collect the registration details you enter — name, contact number and email. We also record the payment method you link, such as Nagad or Rocket. Session and device data is collected automatically. Whether full data rights apply depends on your local law and eligible region.
We share data only with service partners who need it to operate the platform — for example, to process a Nagad transfer or verify a Rocket payment reference. Those partners are contractually required to use your data only for that specific purpose and nothing else.
We retain only the records required by applicable law after an account is closed. Transaction references are kept for reconciliation purposes. Data that is no longer required is deleted on our standard schedule. You can ask about your specific records by contacting us through the email support route.
Open your account profile page first — some fields can be edited directly. For fields that affect payment routing, such as a linked Nagad or Rocket number, raise a correction request through live chat or email support. We will verify your identity before updating a core account detail.
Your account page shows the profile information and transaction history we hold. For a broader view of what records exist — including any identity verification documents submitted — send a written request to our email support address with your account identifier included.
We post a notice in your signed-in account area when the policy is updated in a way that affects your rights. We do not send separate notifications for minor editorial changes. Reviewing the policy page periodically keeps you current on how we handle your data.